One of the key driving forces in customer retention depends on how well an eTailer is managing customer returns; simple and convenient returns processes can encourage the customers to buy more.For eTailers, product return rates are significantly higher than those for brick-and- mortar retailers and vary largely among categories.
Vin eRetail helps eTailers streamline their returns process by:
• Tracking returns
• Integrating with 3PL companies for return to region
• Processing part order returns
• Configuring returns processes and returns reason code
Vin eRetail’s robust returns management functionality helps eTailers fulfill returns effectively and efficiently, track and reduce returns by delivering the right product to the right customer, and save the cost of managing returns with ready integrations with 3PL and last-mile fulfillment companies.