VIN eRETAIL

Multiple Marketplace Listing

Vin eRetail’s CMS provides category wise templates to upload all product related information on a central portal from where the user can view each item and details, select marketplaces to list that item and get ready to upload templates specific to each marketplace to upload that item.

• Enable cross-channel bulk listings for sellers.
• Automatically modifies image size and resolution as per each marketplace’s specific guidelines.
• Manage, classify and categorize all the product content with ease.
• Image transformation as per different marketplace requirements.
• Central repository for all the product data.
• Enabling brands to expand globally.
• Enabling endless aisle through the digital catalog.
• Easy access to product data for business users.
• Rapid product on-boarding with channel-specific upload-ready content

Order Management

Vin eRetail helps retailers in their Omnichannel journey by catering to “Click and collect”, “Ship from Store” and other order management problems which business needs to solve. Following product capabilities make Vin eRetail perfect tech solution for the Omnichannel need –

• Vin eRetail is preintegrated with 30+ webshops, cart solutions and marketplaces to facilitate easy order handling and fulfillment across multiple channels using a single pane.
• Easy and customizable label, invoice, manifest report prints.
• Ability to process orders in bulk to reduce order processing time and manage large order volumes.
• Integration with 40+ shipping partner for last mile delivery.
• Integrated cloud Point of Sale for store operations.

1. Click and Collect

Vin eRetail enables retailers to accept orders online through company website/ marketplace and pick up from the store by solving the following –

• Route order to the right store where the customer would come for pick-up.
• Identify and segregate such orders so that they are not processed and shipped like the standard orders
• Assign and block inventory for such orders so that there is no stock-out scenario when customers come for pick-up
• Prioritize such orders for inventory allocation over normal orders

 2. Ship From Store

The customer may shop for an item using a catalogue, a website, marketplace or a physical store and want it shipped to his delivery location. Vin eRetail enables this flow in the following ways–

• Route that order to the correct fulfillment center for order processing
• Quick and easy print of invoices, labels, manifests for such ordes
• Optimal transporter selection via predefined shipping rules to reduce shipping costs

Cross Channel Inventory Management

With multiple channels, it becomes a tedious task to individually monitor, update and manage inventory on each channel. Vin eRetail helps you automate and centralize inventory management with stock updation across all channels on real-time basis

• Maintain centralized and integrated inventory view for all channels
• Auto-publish updated inventory on all marketplace channels
• Option to maintain channel and SKU level safety stock levels to avoid stock-outs and overbooking

Cross Channel Returns Management

With OmniChannel retailing, customer gets the flexibility to return an order to any store irrespective of the channel from where it was purchased. Vin eRetail is integrated to all channels across all locations to ensure that the customer enjoys a unified and integrated shopping experience.

• Accept return for order placed online or offline through any channel.
• Easy return receipt generation for a seamless experience.
• Easy receiving, QC and re-stocking flow for the returned item.

ERP Integrations

Vin eRetail is already integrated with some of the leading ERPs (SAP, Tally, Quickbooks etc.) to enables seamless data interfacing between the systems. Transactions such as Invoice, Returns, Purchase, Purchase Returns, Item Master, Customers get synced with Vin eRetail. The integration method also depends on the ERP –

• Easy integration with SAP, Navision etc through APIs.
• Vin eRetail standard APIs for integration and data sharing with any system.
• Full compliance to local taxation and accounting regulations.
• Reduced time allocation for accounting issues.

Cross channel Order Processing

Vin eRetail simplifies order processing by giving a single dashboard to manage orders, print shipping labels and generate manifest for order belonging to multiple marketplaces/webshops, which ensures that sellers don’t miss orders and ship all of them within the agreed SLA. Vin eRetail also facilitates Bulk order processing, selection of optimal warehouse, re-routing the order to another warehouse, order splitting and partial order fulfillment among various other functions.

• Sell across countries and multiple channels with the click of a button through our pre-integration with 30+ marketplaces and cart based solutions/webshops.
• Automated process flows and fulfillment cycles.
• Build in feature to handle marketplace flows like ship by marketplace and ship by seller models. Supports marketplace invoices/ labels/manifest formats so that u don’t have to switch between multiple systems.
• Order splitting for fulfillment from different warehouses.
• Automated selection of optimal warehouse for order fulfillment.
• Partial fulfillment of an order.
• Order tagging and capture of special instructions.
• Handling replacement orders.
• Customizable pick-list, label, invoice and manifest print.
• Vin eRetail supports multiple picking strategies – SKU Wise, Order wise and Wave picking.

Logistics Management

Vin eRetail comes integrated with 30+ shipping partners both in India and internationally enabling you to manage order shipments for different transporters through a central screen effectively.

• 30+ pre-integrated shipping partners.
• Vin eRetail helps you to define complex shipping rules for assigning transporter to shipments based on the combination of shipment weight, dimensions, destination, source, transporter priority, serviceability, order types, product category and many more.
• Pincode serviceability check and transporter preference check at the time of manual selection of shipping partner.
• Automatically fetch AWB number.
• Manifest generation at the time of shipping.
• Handles multiple shipments for the same order.
• Track the shipment.

Returns management

Vin eRetail’s Return Management Solution simplifies the returns process for you by handling both vendor returns and customer returns effectively and decreasing the inventory processing time for returned items. Also, the system facilitates creation of a replacement order against a returned item and allows processing on post returned item has been received in the warehouse, thus reducing chances of human error and dual shipment.

• Easy handling of delivered and non-delivered forms of customer returns, by creating the return and making a warehouse inbound at the same time or separately.
• Handling replacement orders against any customer returns – system allows the user to create a replacement order in pending status, which would be confirmed post the returned item has been received in the warehouse.
• Effectively manage vendor returns for items procured with/without a PO, ASN etc.
• Generate return labels, quality check and segregation as good/bad inventory and put-away to respective zones and bins for all returned items.
• Approve returns and update return status easily.
• Reverse logistics to track returns shipment for the faster refund.

Our advanced inventory & order routing engine helps you :

• Automatically manage & update inventory stock across channels & helps reduce stockouts & overstocks
• Centralised inventory management for all the channels
• Keep track of your products as you sell and restock across multiple locations and channels
• Delight customers by reducing fulfillment errors & meeting delivery commitments
• Simplify complex workflows through our automated order routing based on predefined service levels for part fulfillment, dropship orders, back order management or back-to-back orders

Inventory view and handling

Vin eRetail offers end to end Inventory visibility and management across locations like a warehouse, store, kiosk etc.

• Inventory segregation into stock on hand, available inventory, committed inventory against orders, picked inventory and shipped inventory for complete visibility.
• Inventory classification based on normal SKU, bundled SKU, style-variant etc. to handle all types of sale-able products.
• Regular inventory rotation based on FIFO (First In First Out), FEFO (First Expiry First Out), LIFO (Last in First Out) to suit your specific requirement.
• Vin eRetail supports virtual bundling to help you sell bundles on the sales channel without prepackaging the items. Here, the picklist for orders specifies the child products (corresponding to the parent product for which order was placed) that need to be picked and thus simplifying the entire process.
• Provision for IMEI capture for up to 3 IMEI numbers for any item.
• Automated inventory replenishment system to send an alert to the user for re-stocking based on sales data or reorder point of the item.
• Vin eRetail supports cycle count feature to compare physical count inventory vis-à-vis real-time book stock and returns the discrepancy.
• Inventory adjustment to help update the latest inventory count of item individually/ in bulk post cycle count.
• Inventory movement functionality to move items within the warehouse individually or in bulk.
• Vin eRetail supports multiple units of measurements, barcodes, sale price etc. for any item. Inventory is managed in ‘each’ (singular qty.) but it allows PO and sales orders to have different UOM (case pack sizes).
• Inventory can be palletized while receiving, managing the movement within the warehouse in pallets and picking of palletized inventory. Vin eRetail can capture Pallet No./LPN (license plate number) for any kind of receiving.

Marketplace Inventory Listing

Vin eRetail provides real-time inventory visibility across multiple sales channels and marketplaces and automatic inventory sync in case of any changes in available inventory.

• Centralized view of Inventory for multiple sales channels.
• Automatic inventory update and syncing from Vin eRetail to all marketplaces due to received orders/returns etc.
• Inventory reconciliation scheduler to check and eliminate any gaps between the actual inventory and the listed inventory.
• Full compliance to marketplace needs and Faster time to market.

Barcoding & Unique Serial Tracking

Barcode scanning reduces human error, increases efficiency and helps save time. Vin eRetail supports hand-held devices for scanning and can handle multiple barcodes for a single item.

• System generated barcode labels and barcode scanning for easy operations.
• Support multiple barcodes for a single SKU.
• Supports barcode scanning, Lot No. scanning, LPN (License plate Number) scanning.
• Unique serial Number barcoding and tracking for each qty. present for an SKU.

Inbound function

Vin eRetail takes care of Procurement (JIT and normal), inbound into the Warehouse (against a PO, Advance Shipping Note, Vendor, Stock transfer Order or Return), Quality check and Put-away to racking locations.

• Purchase Order Management and automated PO mailer to the seller.
• Vin eRetail supports both kindly of receiving – With PO /without PO.
• Vin eRetail enables you to manage the shipments before they arrive in your warehouse through Advance Shipping Note (ASN) Management.
• Customer Returns Management – for delivered and non-delivered returns.
• Barcode labels generation and Expiry date capture and management.
• Quality check and defective inventory segregation.
• Put-away management either based on User-defined or System suggested bins/zone. The system suggested put-away is governed by pre-configured put-away rules for SKUs.
• PO, GRN Reports for complete Visibility and management reporting.
• Batch Management of Inventory – based on attributes like expiry date, batch no., MRP etc.

Outbound Function

Vin eRetail offers multiple flows to execute outbound operations for sales orders, stock transfers, vendor returns so that business can choose the flow most suited to their needs. Users can either scan the items, do single click shipment or upload excel as well.

• Stock transfers
• Inter-company move
• Gate-pass Management.
• Return to Vendor.
• 30+ pre-integrated shipping partners for last mile delivery.

Commission Overcharged

This fee depends on the category that the product belongs to and is calculated using a percentage of each unit’s total price. Products in certain categories have a per-item minimum referral fee. We help you identify incorrectly charged commissions and provide data for the same.

Shipping Overcharged

Based on factors like product dimension, weight, delivery, the order may fall into categories like -small, standard, oversize etc. and the marketplace charges shipping cost accordingly. We help you reconcile overcharged shipping fees if the marketplace has wrongly classified the item and hence charges you incorrectly.

Pick-Pack Overcharges

This includes the cost of physically retrieving the item, packaging it and shipping it. We provide the report for all such orders for which wrong dimensions captured by the marketplace, hence the incorrect charges.

Inventory Missing without Reimbursement

The marketplace refunds the buyer and the inventory is not returned to fulfillment center. For the same unit, the seller deserves reimbursement as the item has not been returned to him. We help you with real-time data for the orders against which a return has been created.

Carrier Damaged without Reimbursement

The marketplaces must reimburse the sellers against any damage that has occurred while the product was being transported through their partnered carrier. But this does not happen. We help you with a report for the same, for which you can raise cases and claim reimbursement.

Replacement without Reimbursement

The seller may not have received payment for all items dispatched as part of an order or for replacement order made by customer or both. We record all such transactions and provides a report for such orders against which the seller has received less or no payment.

Multi – Client Management

Vin eRetail fits perfectly for a 3PL company catering to multiple clients and their varied operational requirements, by providing a simplified and standardized process flow to manage multiple warehouses and transactions efficiently

• Ability to create and manage multiple clients in the same system by the 3PL company.
• Client portal to view and access client related data and daily operational performance.
• Ability to handle client specific transactions through a standard warehouse flow, thereby making operations easy for the 3PL company.

Billing and Contract Management

Simplify the accounting and invoicing of your clients and enable efficient management of contracts using Vin eRetail, which is equipped to generate invoices and handle end-to-end billing processes.

• Create and maintain contract and billing information for each client in the system.
• Custom logic for billing a client based on one or all of the following factors- charge basis/criteria, charged category, other miscellaneous data. It takes into account periodic, transactional, miscellaneous/incidental charges to calculate the overall amount.
• Configurable billing module to calculate the amount to be billed from each client monthly.
• Complete track of various warehouse operations in a log form to support the billed amount claim.
• Automatic invoice generation at the end of the billing cycle as defined by user and approval mechanism to update and confirm invoice.

Multi-client Inventory and Warehouse Management

Vin eRetail helps you manage complete autonomy and visibility of inventory for multiple clients through a single unified view. Vin eRetail enables you to adopt a standard warehouse flows combining transactions across clients, with labels, invoices, reports tailored to each client’s specific requirement, thereby saving time and efforts.

• Inventory view and reporting client-wise.
• Standardized warehouse operations to bulk-manage transactions for multiple clients simultaneously. Therefore, uniform warehouse flow but reflecting separately in the system directly linked to the specific client.
• Customized reports and labels as per specific client’s requirement.

Android App

In addition to the Desktop and tablet version, Vin eRetail also supports mobile app to simplify day to day warehouse operations like receiving, inventory, picking, put away, cycle count and shipping. Using mobile app, the operation becomes paperless and eases the task of workmen and speeds up operations.

• Vin eRetail’s android app can be installed on Internet-enabled handheld devices having scanners for real-time operations.
• The app supports all the warehouse operations including the following- Inbound, put-away, inventory view, inventory move, cycle count, order picking.
• The app is ideal for large warehouses with high volumes where paper-based operations create operational bottlenecks.

Client Portal

Vin eRetail offers the client portal which provides a 3PL company’s customers with real-time information and insights on critical operations managed by the 3PL company for their business.

• Vin eRetail provides a portal with reports and dashboards for 3PL Company’s clients.
• With Vin eRetail client portal, clients can have real-time view of inventory, order status, transaction history and operations to gain a competitive advantage over other players.

Kitting Management

For a 3PL which offers Kitting as a service as well, Vin eRetail simplifies the process of kitting in the following ways-

• Vin eRetail allows the 3PL Company’s Client to send a kitting order having the quantity of kits that need to be created and the system creates a picking list as per kit configuration set up in the item master.
• The picking process requires users to scan the child products and rack locations where kit inventory has to be created, the system in the background deflates the inventory of child products and inflates that of kits.

Billing and Order Processing

Vin eRetail helps you take care of all billing and invoicing related requirements in a brick and mortar setup through its lightweight, tablet compatible cloud-based Point of Sale solution.

• Bill orders by scanning items and capturing multiple payment modes.
• Option to select the price in case of multiple lots or edit selling price (restricted rights)
• Generate order invoice, reprint and email to end customer from POS application.
• Add discount, customer details, additional remarks and salesman’s name to an order.
• Park sale, and retrieve parked sale within 24 hours.
• Multiple payment modes, multiple MRP and Editable MRP functionality.
• Email invoice to the customer directly through POS.

Returns Management

Vin eRetail’s Point of Sale solution enables you to accept cross-channel returns and facilitate refunds and replacements from any store location.

• Accept returns for any channel from POS application.
• Capture details like the reason for return, salesperson’s name and remarks.
• Easy to generate and reprint return receipts.
• Create multiple returns for one sales order at different time intervals.

Inventory management

Vin eRetail facilitates end to end inventory management and recording to provide complete visibility and accountability at store level at all times.

• View lot- wise inventory and lottables.
• Increase/decrease stock (stock adjustment) while viewing inventory and capture reason for stock adjustment.
• Inbound inventory in your store, outbound inventory back to the warehouse from your store.
• SKU transaction history to give details of ‘in’, ‘out’ and ‘within’ movements of any SKU.

Customer Management

Maintain customer database and retrieve information and ready reference provided by eRetail at all times for improved customer relationship management.

• Capture customer details like Name, Phone number & Address.
• Link customer details to a sale.
• Option to capture any other customer information through UDFs.

Tax Setup

eRetail is equipped with an easy and robust tax application to handle tax regulations and policies in and outside India.

• eRetail is GST Compliant.
• Supports exclusive and inclusive tax calculations.
• Sales and purchase tax support.

Omnichannel Experience

Vin eRetail and Point of Sale solution brings together online and offline channels to provide a unified shopping experience to end customer.

• Click and collect: For prepaid orders – book order on the website and collect from physical store. For COD orders – book order on website and pay and collect from physical store.
• Ship from Store: Orders booked online can be fulfilled through any physical store by selecting transporter details and shipping it from POS application.

Order Management

Vin eRetail enables receiving customer orders, splitting them as per sellers and routing orders to the suitable seller for fulfillment. Complete visibility of orders, SLAs, fulfillment, and operational data.

• Automated routing of orders to your sellers to decrease TAT and enhance customer experience.
• Easy to understand order processing cycle for sellers.
• Efficiently manage dropship, one ship, and vendor self.
• Print shipping labels from the system.
• Real-time synchronization of orders, inventory and pricing.

Inventory Management System

Review seller listings, get real-time visibility of catalog updation by sellers and keep a track of your website inventory at all times through Vin eRetail.

• The seller can upload catalog, and update price and inventory related information.
• Complete view of seller inventory, listings and orders coming into the system.
• Real-time inventory monitoring and reporting.

• Process is valid for
  – Store as Service Center
  – Store as Collection Center
  – Main Service Center

• Below process covers
  – Receipt Validation
  – Job Order Creation
  – Customer Registration
  – Warranty Check

Key Highlights:

• Creation of job orders for services like repair and installation
• Invoice number is captured while creation of job order.
• Various status to identify the progress and report
• Notification to customer and technician at status change
• If location is collection center, job orders are transferred to main service centers
• Option to override the warranty
• Option to add cannibalized item, spare parts and shipping charges
• Receipt can be printed for customers

Automatic Replenishment System types

• Vendor to Warehouse
• Warehouse to Store

Automatic Replenishment System Parameters:

• Sales
• SOH or Available SOH
• Stock Alert Days
• Stock Cover Days
• Lead Time
• Launch Date
• Min Order Qty
• Min Order Percentage and Multiplier

Vendor to Warehouse ARS:

• Based on set parameter system will generate the list of Automatic Replenishment System for the selected vendor
• User will review the Automatic Replenishment System list and will manually confirm
• Once the Automatic Replenishment System is confirmed; purchase order will be automatically created.

Warehouse to Store Automatic Replenishment System:

• Based on parameters, system will generate the list of Automatic Replenishment System for the selected store
• User will review the Automatic Replenishment System list and will manually confirm.
• Once the Automatic Replenishment System is confirmed; stock transfer order will be automatically created.

Setup at

• Merchandising Hierarchy
• Brand
• Year/Quarter/Month

Process

• Budget is setup in financials and can be viewed on head office application.
• Once budget is setup in the system, purchase order will be checked for budget limit.
• In case purchase order exceeds the budget amount, authorized user will only be able to confirm the purchase order.

Configurations:

• Loyalty earning and burning rules to be defined in head office.
• For eg. At every purchase of 500 Rs, customer will get 1 point and 500 points will be equal to 5 Rs.

Process

• Loyalty configurations are set in head office.
• Loyalty promotions can be created in head office for loyalty discounts.
• Loyalty promotions can be quantity or amount based.
• Loyalty works across all channels by accumulating all the points in head office and allow redeeming of points real time.
• Loyalty Points earned on web-store can be redeemed on own stores.

Type of Promotions:

• Line Discount
• Bill Buster
• Mix and Match
• Basket Promotion
• Cashback
• Buyback
• Tender Based promotions
• Loyalty Promotions
• Volume Promotion

Coupons are like a discount codes that is issued to the customers by retailers, to be used in stores as sales promotions or discounts.

System can do the customer segmentation by parameters like sales history, No of transactions, sales patterns and customer details which can further be used to provide the coupons and discounts to the customers.

Process

• Promotions and coupons are created in head office application.
• Every discount is specific to locations and Customers.
• Promotions and discounts can be applied on stores and then details will be flowed to head office for reporting purposes.
• Coupons are used real time with eRetail and can be used at any channel.