What is Quick Commerce?
Quick Commerce refers to the delivery of goods and services within a very short time frame, usually within 10 - 30 min. It's a subset of e-commerce that deals with the small quantity of orders and caters to the consumers who are convenience seekers more than discount seekers.
The Evolution of Quick Commerce
Make an Enquiry
Why is Quick Commerce So Popular?
The rise of quick-commerce can be attributed to several factors, including:
Changing Consumer Expectations
With the rise of e-commerce and on-demand services, consumers have become accustomed to getting what they want quickly and conveniently. As a result, there is a growing demand for fast delivery services.
Advancements in Technology
Technology has made it easier for companies to offer quick-commerce services. For example, the use of automation and artificial intelligence has made it possible to streamline operations and speed up delivery times.
The majority of quick-commerce services are currently available in urban areas, where the population is denser, consumers are time- poor and the demand for fast delivery services is higher.
The pandemic has accelerated the adoption of e-commerce and on-demand services, as people have been forced to stay at home and rely on delivery services for their daily needs.
Rise and Rise of On Demand Delivery
Food delivery giants and concierge services extended their offerings to deliver essentials during Covid that led to business model that could serve On Demand Delivery which was hitherto limited only to food.
How does Quick Commerce Work?
Quick Commerce works by leveraging technology to streamline the ordering and delivery process. Customers typically place their orders through a website or mobile app, which is then transmitted to a local fulfillment center/ Dark Store which is closest to the customer location. The fulfillment center prepares the order and dispatches it to a fast delivery fleet service who delivers it to the customers at their doorsteps, who delivers it directly to the customer.
To ensure fast and reliable delivery, q-commerce companies often use advanced logistics and fulfillment technologies and here is exactly where Vinculum’s Quick Commerce Solution comes into picture.
Quick Commerce Order Flow
There are certain challenges associated with each step in the above mentioned order flow. Vinculum’s Quick Commerce Solution helps you to overcome these to increase efficiency manifolds.
Challenges of Quick Commerce and
The Solutions by Vinculum’s Vin eRetail
Logistics and Transportation
To deliver products within an hour or less, Quick Commerce companies must have a well-coordinated logistics and transportation system. They need to have real-time tracking of their delivery agents, maintain optimal routes, and ensure that the delivery is made within the promised time frame.
- Automation of end-to-end operations
- Tracking every order from the stage of order received from customer to its doorstep delivery
- 360 deg visibility of business critical data
Quick delivery requires that the companies have products readily available to deliver as soon as the orders come in. This means that they need to have a well-managed inventory system that can keep track of the stock and avoid stockouts.
- Delivery of planned releases/updates twice a month for forecasting and business critical data for analytics
- Automation of SKU counts & Order status with zero manual intervention
- Synching Order and Inventory across warehouses as per customer demand
To ensure quick delivery, Quick Commerce companies need to have a large workforce, which can be challenging to manage. They need to hire, train and retain a pool of delivery agents, customer support staff, and warehouse workers.
Automation into end to end operations reduces labor costs and increases efficiency.
Sudden High Demands
Many hours in a day turns out to be receiving higher demands than the estimated. In this case, the pressure on the entire delivery system shoots up exponentially.
24X7 support to handle demands
Customer Case Study
Read How Vinculum Enabled Swiggy Instamart to Change the Way India Orders Groceries
What’s in the Case Study
- Customer background and the challenges that the customer faced
- Project deliverables explaining the solutions implemented by Vinculum
- Business outcomes after successful implementation of the product
- Results and functional benefits achieved by the customer
We piloted with 1-2 Instamart Partner Warehouses in 2021, and we are currently using it across 40+ pan India, covering more than one million sq.ft of foot print.
Vinculum team has helped us to scale faster efficiently. The close coordination between Swiggy Instamart’s business team & Vinculum’s product team has worked well to achieve this success.
The team at Vinculum has a problem solving approach while keeping the customer centrestage in its solutioning. We are very satisfied with Vinculum and confident with the reciprocation, commitment & on-time delivery.