Order Management and fulfillment form the backbone of any eCommerce business. If you want yours to be highly successful, it is no secret that getting your products to the customer is a key contributor to that achievement. In fact, so much so, order management and fulfillment have become the competitive advantage for online retailers and marketplaces.
Benefits of an Order Management system –
For the eCommerce business to grow, you need an efficient order management system which ensures-
Must-Have’s for a good order management system –
The software should ensure all taxation (VAT, GST, etc.) and legal (TIN No., Other legal docs) formalities are duly recorded before the business starts using it. Plus to safeguard the interest of the business’ data, there should definitely be a Non-Disclosure Agreement in place. This enables a high percentage of orders meeting delivery performance with legal documentation
One of the major concerns for eCommerce businesses is the recent trend in customers using multiple channels to order. Hence your Order Management System should equip you to integrate and fulfill orders for all customers using multiple ordering channels. Further augmentation of the core system should also enable businesses to transform from bricks to clicks
Efficient utilization of available inventory across multiple stock-points/ warehouses and delivering orders across multiple locations requires an intelligent and automated system, which can identify the location of the nearest warehouse holding the required inventory and deliver the order from the same. This system not only ensures delivery on time, resulting in customer’s delight; but also saves a lot of money for the online retailer by reducing the freight charges and logistics cost
As the channels of order receipt and fulfillment grow for an online business, there arises a very critical need to maintain a sync in the availability and listing of inventory across multiple channels and not having that sync can cause issues serious complications in managing your online retail business. The software should maintain optimum level of inventory for all channels in order to avoid stock-outs and abandoned carts
Integrations with leading marketplaces, 3rd party logistics, and last mile fulfillment partners enables a brand to extend their offerings to newer markets without actually having to bear the burden of paperwork and legal formalities
Vinculum Group, a global software company enabling the eCommerce ecosystem with SaaS based products for Multi Channel Order management and fulfillment, has worked closely with many reputed brands in different domains (eTailers, Sellers, Marketplaces, Retailers) of online retailing space and helped them to overcome the challenges related to order, inventory, returns management with its cloud based software – Vin eRetail. Today brands like Nykaa, PrettySecrets, Jaypore, Happily Unmarried and a range of sellers on marketplaces seamlessly manage and fulfill orders using Vin eRetail.
Any tips or questions for us? Leave them in the comments below.